Frequently Asked Questions (FAQ)
- What services do you offer?
We provide high-quality custom embroidery for small and medium businesses, individuals, and e-commerce sellers. Our services include logo embroidery, name personalization, garment embroidery, and in-house digitizing of designs. - Do you offer embroidery for personal use or one-off items?
Yes! We’re happy to work on personal or one-off embroidery items such as gifts, keepsakes, or custom apparel for special occasions. - What is embroidery digitizing?
Embroidery digitizing is the process of converting your logo or artwork into a stitch file that embroidery machines can read. At TedLogo, all digitizing is done in-house, so your designs stay completely private and secure. - Can I supply my own garments for embroidery?
Yes, you can. However, please contact us in advance to ensure your items are suitable for embroidery, and to discuss design placement and size. - What file formats do you accept for logos or designs?
We accept most common formats like PNG, JPG, PDF, or AI. If you’re unsure, send us what you have and we’ll guide you from there. - Is there a minimum order quantity?
No minimums for most items! We’re happy to take on both small and large orders. Pricing may vary depending on quantity and design complexity. - How long does it take to complete an order?
Turnaround time depends on the size of your order and our current workload. Most small orders are completed within 5–7 working days. Larger or custom projects may take a bit longer. We’ll always give you an estimated delivery date before confirming your order. - Do you ship UK-wide?
Yes, we offer shipping across the United Kingdom. Delivery costs and times will be confirmed with your order. - How do I place an order?
You can contact us directly by email or phone to discuss your needs. We’ll walk you through the process, provide a quote, and get started once everything is confirmed. - Do you keep my designs on file?
Yes, we securely store your digitized design files for future orders. This saves you time and money if you reorder with the same design later.